Challenge
As part of Moldova’s Public Administration Reform Strategy for 2016-2020, a major initiative was undertaken to transform and modernize public services. A central aspect of this transformation was to overhaul the traditional notification system, which had become outdated and inefficient. Public Authorities previously relied on manual, paper-based methods to communicate with Citizens and Businesses. These methods were not only slow and costly but also lacked the ability to provide timely and interactive communication. The ambition was clear: replace these outdated systems with a modern, digital solution to improve service quality and increase customer satisfaction.
Strategy and solution
Introducing MNotify, a comprehensive notification system designed to streamline communication between Public Authorities, Citizens, and Businesses. This innovative platform transcends traditional messaging, offering a complete solution for today’s communication needs. MNotify accommodates various channels, including emails, SMS, push notifications, and instant messaging through platforms like Viber and Telegram, addressing the diverse communication preferences of modern society.
The MNotify portal is intuitively designed, enabling users to easily manage their contact information, customize their notification preferences, and select their language of choice for communications. This approach ensures that every message is delivered in the most effective and accessible way. For Public Authorities, MNotify represents a significant advancement in sending notifications. By utilizing unique identification numbers and other relevant data, it guarantees accurate and reliable message delivery, thereby enhancing the efficiency of public service communications.
Transformation and Impact
The implementation of MNotify is a landmark in Moldova’s journey towards digital transformation in public services. This innovative system has significantly improved the efficiency of communication between government entities and the public. It has also played a crucial role in enhancing the overall satisfaction and trust in government services. By providing a reliable, fast, and secure method of communication, MNotify has reduced operational costs, minimized data errors, and ensured a higher level of data privacy and security. This modern electronic notification system is more than just a tool; it’s a reflection of Moldova’s commitment to embracing digital innovation and providing customer-focused services. MNotify stands as a testament to the successful transformation of public service communication, setting a new standard for government interaction with citizens and businesses.
